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FREQUENTLY ASKED QUESTIONS

How not to get scammed

Jon is a longtime customer of ours and has a blog www.DadisLearning.com. Jon experienced getting scammed by a garage door repair company and has written a great blog “Don’t Get Scammed – Garage Door Repair Ripoff”. We suggest reading Jon’s blog. Of course, his solution in the DFW area is to call Door Works. Here is Jon’s article http://www.dadislearning.com/2018/01/17/dont-get-scammed-garage-door-repair-ripoff/
 

Garage Door Repair and Installation FAQs

Since opening in 1993 Door-Works we have answered every type of question you can image. We have collected the most common questions and answered them below for your convenience. If you don’t find the your looking for below, give us a call.

My garage door opener is not working. Is there an emergency release to disengage it so I can open my garage door?

Yes! There should be a rope hanging from a trigger that is attached to the bar going from the opener to your door with a handle on it. Just pull down firmly on the handle attached to the rope to dislodge the opener and you should be able to manually open your door.

What should I do if my garage door opener gets lost or stolen?
Most homeowners have a spare garage door remote, which is great in a situation where one goes missing. If you have lost a garage door remote, you need to erase the lost remote from the memory of your opener and reset the code. By erasing the memory and resetting the code, you ensure your lost garage door remote will no longer work. It’s the same as changing the locks on your house if a key goes missing. Quality garage door opener brands like LiftMaster® provide helpful online guides for situations just like this. Take a look at LiftMaster’s helpful guide that shows you how to erase a remote control from your garage door opener’s memory.

Why does my garage door only go down a couple of inches and reverse?
Garage Door Openers manufactured after 1993 have an infrared safety eye system to reverse the garage door if anything is in the way of the door when closing. Sometimes this could be as simple a broom handle or spider web blocking the "light beam". It is also possible for the sensors to become misaligned and that will also cause the door to reverse immediately or in some cases when they are just slightly out of adjustment the door may travel part way before reversing. Check sensors for an obstruction or see if the lighted indicators located on both the sending and receiving eyes are both lit. If one is out or blinking, then they may need re-aligned or replaced.

Do I have to replace my whole garage door if just a section is damaged?
This is determined by whether the replacement section is still in production and if it is, then does the condition of the rest of the door make this a good solution. Sometimes the better economic solution is to replace the complete door.

Why won't my garage door opener transmitter work?
First check to see if your wall console has a vacation switch or lock button. Most times your lighted pushbutton will be blinking if that function has been activated. Push and hold the vacation or lock button for approximately five seconds and release. If that was the problem the transmitter should then work. If still not working, try a new battery. Be careful to not disturb the coding switches if present. If still malfunctioning you may check to see if coding switches on transmitter match the switches on the power unit hanging from the ceiling.

Why won't my garage door open?
If you have an electric garage door opener and no noise is noted when activated, try disconnecting the opener by pulling the emergency release and manually lifting the door. If the door moves the problem most likely is the opener. Make sure there is power to the outlet supplying the opener. If you have power to the garage door opener, then it is time to call a trained professional. There may be a loose wire, or it could be time for a new opener. If there is a problem with the counterbalance mechanism, possibly a broken spring, repair should be made by a qualified door mechanic.

Is it safe for me to repair my own garage door spring?
No, unless you have experience in changing a garage door spring, you should have them changed by a qualified door mechanic. Keep in mind that the spring / counterbalance system is engineered to lift doors weighing more than three hundred pounds! A tremendous amount of torque is generated by a torsion spring and should be avoided at all cost by an inexperienced person. Extension springs carry a great deal of potential energy and many people have been injured un-necessarily when making a wrong move.

Can I remove a garage door component and bring it in for you to help me find a replacement?
Common sense rules when removing hardware from a garage door system. If any is related to the spring/counterbalance system, it should not be touched! This includes the bottom bracket where the lift cable is most commonly attached. If in doubt, don't risk injury! As a company we've made it our policy to help customers find what they need without incurring added expense of a service call charge when possible. This may include a trip to your house if necessary to survey the cause of the problem. We'll be happy to then sell you what you need to complete your own repair or advise you if you should have your door repaired by a professional. 

Will you give me advice if I get stuck on my garage door or opener installation?
Yes, we give many people free advice every day. If necessary, we can complete your installation if you are ready to give up. Unfortunately, many times the wrong material is ordered for a particular application. In that case hopefully the store where the material was purchased will be able to correct the problem. The best way to help insure you get what you need is to buy the product from a professional garage door dealer who will ask the right questions and give you the help you need.


Door Works also has a sister company Southwest Shade Solutions. Southwest Shade provides custom built retractable Awnings, interior and exterior solar screens as well as retractable insect screens. We are the only Durasol awning dealer in the Dallas Fort Worth Area.

Feel free to come visit our showroom to see some of our Awning and screen displays.  Our office is located at 1803 Tarrant Lane #200 in Colleyville,  76034. Click HERE for a map.


So whether you live in Southlake, Flower Mound or North Richland Hills, we can help you anywhere in the DFW Metroplex!

Our Garage Door Service and Installation Areas

817-329-4161 or 972-329-4161

Arlington
Azle
Bedford
Benbrook
Blue Mound
Burleson
Colleyville
Crowley
Dallas
Dalworthington Gardens
Denton
Duncanville
Edgecliff Village
Euless
Everman
Flower Mound
Forest Hill
Fort Worth
Frisco

Grapevine
Grand Prairie
Haltom City
Haslet

Highland Village
Hurst
Irving
Justin
Keller
Kennedale
Lake Worth
Lakeside
Lantana
Lewisville
Mansfield
McKinney
Newark
North Richland Hills
Pantego

Pelican Bay
Plano
Rendon
Richardson
Richland Hills
River Oaks
Saginaw
Sansom Park
Southlake
Temple
The Colony
Trophy Club
Waco
Watauga
Westlake
Westover Hills
Westworth Village
White Settlemen

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