Door-Works Garage Doors
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FREQUENTLY ASKED QUESTIONS

Serving Fort Worth, Grapevine, Southlake and more in the DFW Area

How not to get scammed
Jon is a longtime customer of ours and has a blog www.DadisLearning.com. Jon experienced getting scammed by a garage door repair company and has written a great blog “Don’t Get Scammed – Garage Door Repair Ripoff”. We suggest reading Jon’s blog. Of course, his solution in the DFW area is to call Door Works. Here is Jon’s article http://www.dadislearning.com/2018/01/17/dont-get-scammed-garage-door-repair-ripoff/

Garage Door Repair and Installation FAQs

Since opening in 1993 Door-Works we have answered every type of question you can image. We have collected the most common questions and answered them below for your convenience. If you don’t find the your looking for below, give us a call.

My garage door opener is not working. Is there an emergency release to disengage it so I can open my garage door?
Yes! There should be a rope hanging from a trigger that is attached to the bar going from the opener to your door with a handle on it. Just pull down firmly on the handle attached to the rope to dislodge the opener and you should be able to manually open your door.

What should I do if my garage door opener gets lost or stolen?
Most homeowners have a spare garage door remote, which is great in a situation where one goes missing. If you have lost a garage door remote, you need to erase the lost remote from the memory of your opener and reset the code. By erasing the memory and resetting the code, you ensure your lost garage door remote will no longer work. It’s the same as changing the locks on your house if a key goes missing. Quality garage door opener brands like LiftMaster® provide helpful online guides for situations just like this. Take a look at LiftMaster’s helpful guide that shows you how to erase a remote control from your garage door opener’s memory.

Why does my garage door only go down a couple of inches and reverse?
Garage Door Openers manufactured after 1993 have an infrared safety eye system to reverse the garage door if anything is in the way of the door when closing. Sometimes this could be as simple a broom handle or spider web blocking the "light beam". It is also possible for the sensors to become misaligned and that will also cause the door to reverse immediately or in some cases when they are just slightly out of adjustment the door may travel part way before reversing. Check sensors for an obstruction or see if the lighted indicators located on both the sending and receiving eyes are both lit. If one is out or blinking, then they may need re-aligned or replaced.

Do I have to replace my whole garage door if just a section is damaged?
This is determined by whether the replacement section is still in production and if it is, then does the condition of the rest of the door make this a good solution. Sometimes the better economic solution is to replace the complete door.

Why won't my garage door opener transmitter work?
First check to see if your wall console has a vacation switch or lock button. Most times your lighted pushbutton will be blinking if that function has been activated. Push and hold the vacation or lock button for approximately five seconds and release. If that was the problem the transmitter should then work. If still not working, try a new battery. Be careful to not disturb the coding switches if present. If still malfunctioning you may check to see if coding switches on transmitter match the switches on the power unit hanging from the ceiling.

Why won't my garage door open?
If you have an electric garage door opener and no noise is noted when activated, try disconnecting the opener by pulling the emergency release and manually lifting the door. If the door moves the problem most likely is the opener. Make sure there is power to the outlet supplying the opener. If you have power to the garage door opener, then it is time to call a trained professional. There may be a loose wire, or it could be time for a new opener. If there is a problem with the counterbalance mechanism, possibly a broken spring, repair should be made by a qualified door mechanic.

Is it safe for me to repair my own garage door spring?
No, unless you have experience in changing a garage door spring, you should have them changed by a qualified door mechanic. Keep in mind that the spring / counterbalance system is engineered to lift doors weighing more than three hundred pounds! A tremendous amount of torque is generated by a torsion spring and should be avoided at all cost by an inexperienced person. Extension springs carry a great deal of potential energy and many people have been injured un-necessarily when making a wrong move.

Can I remove a garage door component and bring it in for you to help me find a replacement?
Common sense rules when removing hardware from a garage door system. If any is related to the spring/counterbalance system, it should not be touched! This includes the bottom bracket where the lift cable is most commonly attached. If in doubt, don't risk injury! As a company we've made it our policy to help customers find what they need without incurring added expense of a service call charge when possible. This may include a trip to your house if necessary to survey the cause of the problem. We'll be happy to then sell you what you need to complete your own repair or advise you if you should have your door repaired by a professional.

Will you give me advice if I get stuck on my garage door or opener installation?
Yes, we give many people free advice every day. If necessary, we can complete your installation if you are ready to give up. Unfortunately, many times the wrong material is ordered for a particular application. In that case hopefully the store where the material was purchased will be able to correct the problem. The best way to help insure you get what you need is to buy the product from a professional garage door dealer who will ask the right questions and give you the help you need.

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Areas We Serve in Dallas / Fort Worth

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