How not to get
Jon is a longtime
customer of ours and has a blog
www.DadisLearning.com. Jon experienced getting scammed by a garage
door repair company and has written a great blog “Don’t Get Scammed –
Garage Door Repair Ripoff”. We suggest reading Jon’s blog. Of course,
his solution in the DFW area is to call Door Works. Here is Jon’s
reason why customers in Dallas / Fort Worth do business with Door Works
Just wanted to drop a note of thanks, we've had Door Works out a total
of 3 times since we purchased our home... and you guys have been
fantastic each time. Everyone there has been extremely friendly, timely,
and cooperative. The guys who have come out to do the work have been
quick, thorough, informative and friendly as well. We certainly didn't
get a "high pressure want to charge more than necessary" kind of
attitude and it is greatly appreciated. I will definitely be
spreading your name around as a business that I trust and have been
completely pleased with the results. You will see a google review from
me as well. Thanks! Great job! Please personally thank Jesus for me this
Hunsinger- Jesus just finished fixing my garage door on our
home. He was extremely professional and efficient, and he
explained everything in layman's terms. I was very impressed. He
mentioned that his 17 years in the industry give him the
experience to "make this look easy", and he is right! Than you
for sending such a well qualified technician.
Recently we had your company come out to do
routine maintenance on the door opener we purchased from your company
several years ago. Jesus was the technician you sent for our service
call. I could not have been more pleased... Jesus was courteous, prompt,
and obviously knows his job very well. He explained the process
thoroughly and did an outstanding job overall, including clean-up, which
speaks well for Jesus & Door Works. Based on my experience, Jesus
is a real asset for your company, and I just wanted to let you know
about our experience.
I want to thank you all for being such a friendly and professional
company to deal with, both 3 years ago and this week. From the kind and
professional return phone call the same day I emailed for service to the
very courteous and helpful gentleman who came to service my garage door
without my having to leave the office, I appreciate all of you. Since
being disappointed in companies, their customer service and follow up
seem to be the norm now, it is a wonderful surprise to do business with
a company that does what they say they will do and does it right the
first time. I will continue to recommend Door Works to my friends and
neighbors and thank you again for your professionalism.
Woke up Saturday morning and was just leaving home to run errands. Went
to open my garage door but door wouldn't open. I found that one of the
door springs was broken. Checked Angie's List for Garage Door Repair in
my area - found Door Works. Highly rated so I gave them a call. Spoke
with Jay - explained the situation - he said he could get someone out to
fix the spring within an hour or so.
Repair guy showed up about an hour and a half later. Very professional -
worked quickly and replaced both springs. Am VERY impressed that I was
able to get it repaired so quickly on a Saturday and was able to get on
with my day. Will be using them in the future for all of my garage door
Bjerga- I requested estimates from 4 different companies. Two gave
me quotes over the phone; two came in person. Door Works came in person.
The estimator was on-time. He stated who he was and what company he was
from before coming up the step to the door.
The estimate was very much in line with two of the other companies (the
fourth company was more than double). The estimator quoted me the exact
price and stated what was included in the price, as well as the
warranty. The company that came prior to Door Works was very pushy and
unprofessional, so the Door Works rep was a stark contrast.
He did the work in about 30 minutes, showed me how to lube the door (as
he did it), what to look for next time a garage door opener is needed,
etc. He was friendly, professional and not pushy at all. We have used
Door Works for service in the past - since they're local and have been
in business for many years, I am confident the work they did will be
great. Their installer was an excellent representative for their
company. I will definitely use their services again in the future.
Harrington- I've only joined Angie's list in the past week, since we
are planning an upcoming large kitchen and bath remodel. In looking over
various service providers in my area, I wasn't surprised to see Door
Works listed with an A+ rating. We have used them over several years for
various garage door repairs and upgrades, including adding a keyless
garage entry. They even programmed our keys and car to open both doors.
Unfortunately, this upcoming remodel must include replacing a sagging
garage lintel, but our architect pointed out the replacement opportunity
also enables us to enlarge and widen both garage doors. We've already
received a competitive estimate for the new doors from Door Works and
our previous positive experiences with them ensures we use them again.
They are simply excellent!
Burger- garage door didn't open - we were stuck outside due to kid
lock on front door - came in less than 30 minutes - got us inside house
- found problem with door - estimated - fixed on the spot once we
accepted estimate - next day owner found discount was not deep enough -
called us and charged less than the estimate to my credit card -
Installer explained procedures and answered all questions to my
satisfaction. Very polite. Helped me move a few things in garage to make
room for installation. Above and beyond -- a tip was in order! Not his
place to move and put back, but he did. Would recommended for service
and quality of product. Went to showroom and they couldn't have been
more helpful and explain differences in doors and answer all my
called to give our team praise. The technician replaced his garage door
springs yesterday. Mr. Wiysel was very pleased with how quickly we were
able to schedule an appointment and that the garage door technician
showed up when we said. Door Works did a great job and because we have
taken such good care of him, he will recommend us to everyone he knows.
Over the past
34 years, we have had several contracting companies visit our home to
perform various tasks and services. We believe it is important to
recognize a company who stands out amongst them all. On a scale of 1 to
10, 10 being the highest rating, we rate Door Works at 10+.
We wish to
recognize Door Works and document our appreciation for quality
merchandise, insulated garage door, and excellent workmanship. It is
comforting to know we can depend on Door Works to take care of minor
adjustment when called upon to do so.
wish to recognize your installer, Mike Boyle who recently visited our
home. His professional workmanship and work ethic as he preformed minor
adjustments to our garage door installation was appreciated.
attached a picture of our garage door; it looks great and all of
my neighbors love it. Thank you again for both a quality product
and an extremely professional installation. Jesus represented
your organization well and did whatever he needed to do to
ensure our satisfaction.
day and age where no one really cares about quality and making
the customer happy; he went out of his way to do everything
great day and if you are ever in the neighborhood, please stop
by to say hi. As I stated on our phone call, feel free to use us
as a reference. I will try to stop by next week to pick up the
repeater as I am busy today getting my Duster ready for the Good
Guys Show this weekend at TMS.