How not to get scammed
Jon is a longtime customer of ours and has a blog www.DadisLearning.com. Jon experienced getting scammed by a garage door repair company and has written a great blog “Don’t Get Scammed – Garage Door Repair Ripoff”. We suggest reading Jon’s blog. Of course, his solution in the DFW area is to call Door Works. Here is Jon’s article http://www.dadislearning.com/2018/01/17/dont-get-scammed-garage-door-repair-ripoff/
Kirk Christian - Just wanted to drop a note of thanks, we've had Door Works out a total of 3 times since we purchased our home... and you guys have been fantastic each time. Everyone there has been extremely friendly, timely, and cooperative. The guys who have come out to do the work have been quick, thorough, informative and friendly as well. We certainly didn't get a "high pressure want to charge more than necessary" kind of attitude and it is greatly appreciated. I will definitely be spreading your name around as a business that I trust and have been completely pleased with the results. You will see a google review from me as well. Thanks! Great job! Please personally thank Jesus for me this time, too.
Larry Strickland - What a pleasure to call a service provider and they immediately return the call, send out a qualified professional service person the same day, repair the problem and the cost was very reasonable. Jesus was very knowledgeable in explaining the issue and did an outstanding job fixing the problem. I couldn’t be more satisfied. Thank you.
Sarah C Hunsinger - Jesus just finished fixing my garage door on our home. He was extremely professional and efficient, and he explained everything in layman's terms. I was very impressed. He mentioned that his 17 years in the industry give him the experience to "make this look easy", and he is right! Than you for sending such a well qualified technician.
Jim Bergstrom - Recently we had your company come out to do routine maintenance on the door opener we purchased from your company several years ago. Jesus was the technician you sent for our service call. I could not have been more pleased... Jesus was courteous, prompt, and obviously knows his job very well. He explained the process thoroughly and did an outstanding job overall, including clean-up, which speaks well for Jesus & Door Works. Based on my experience, Jesus is a real asset for your company, and I just wanted to let you know about our experience.
Kim Mangone - I want to thank you all for being such a friendly and professional company to deal with, both 3 years ago and this week. From the kind and professional return phone call the same day I emailed for service to the very courteous and helpful gentleman who came to service my garage door without my having to leave the office, I appreciate all of you. Since being disappointed in companies, their customer service and follow up seem to be the norm now, it is a wonderful surprise to do business with a company that does what they say they will do and does it right the first time. I will continue to recommend Door Works to my friends and neighbors and thank you again for your professionalism.
Douglas Finley - Woke up Saturday morning and was just leaving home to run errands. Went to open my garage door but door wouldn't open. I found that one of the door springs was broken. Checked Angie's List for Garage Door Repair in my area - found Door Works. Highly rated so I gave them a call. Spoke with Jay - explained the situation - he said he could get someone out to fix the spring within an hour or so.
Repair guy showed up about an hour and a half later. Very professional - worked quickly and replaced both springs. Am VERY impressed that I was able to get it repaired so quickly on a Saturday and was able to get on with my day. Will be using them in the future for all of my garage door needs!
Erling Bjerga - I requested estimates from 4 different companies. Two gave me quotes over the phone; two came in person. Door Works came in person. The estimator was on-time. He stated who he was and what company he was from before coming up the step to the door.
The estimate was very much in line with two of the other companies (the fourth company was more than double). The estimator quoted me the exact price and stated what was included in the price, as well as the warranty. The company that came prior to Door Works was very pushy and unprofessional, so the Door Works rep was a stark contrast.
He did the work in about 30 minutes, showed me how to lube the door (as he did it), what to look for next time a garage door opener is needed, etc. He was friendly, professional and not pushy at all. We have used Door Works for service in the past - since they're local and have been in business for many years, I am confident the work they did will be great. Their installer was an excellent representative for their company. I will definitely use their services again in the future.
Suzanne Harrington - I've only joined Angie's list in the past week, since we are planning an upcoming large kitchen and bath remodel. In looking over various service providers in my area, I wasn't surprised to see Door Works listed with an A+ rating. We have used them over several years for various garage door repairs and upgrades, including adding a keyless garage entry. They even programmed our keys and car to open both doors. Unfortunately, this upcoming remodel must include replacing a sagging garage lintel, but our architect pointed out the replacement opportunity also enables us to enlarge and widen both garage doors. We've already received a competitive estimate for the new doors from Door Works and our previous positive experiences with them ensures we use them again. They are simply excellent!
Patricia A Burger - garage door didn't open - we were stuck outside due to kid lock on front door - came in less than 30 minutes - got us inside house - found problem with door - estimated - fixed on the spot once we accepted estimate - next day owner found discount was not deep enough - called us and charged less than the estimate to my credit card - AWESOME!
Linda Myres - Installer explained procedures and answered all questions to my satisfaction. Very polite. Helped me move a few things in garage to make room for installation. Above and beyond -- a tip was in order! Not his place to move and put back, but he did. Would recommended for service and quality of product. Went to showroom and they couldn't have been more helpful and explain differences in doors and answer all my questions
Joe Wiysel called to give our team praise. The technician replaced his garage door springs yesterday. Mr. Wiysel was very pleased with how quickly we were able to schedule an appointment and that the garage door technician showed up when we said. Door Works did a great job and because we have taken such good care of him, he will recommend us to everyone he knows.
Over the past 34 years, we have had several contracting companies visit our home to perform various tasks and services. We believe it is important to recognize a company who stands out amongst them all. On a scale of 1 to 10, 10 being the highest rating, we rate Door Works at 10+.
We wish to recognize Door Works and document our appreciation for quality merchandise, insulated garage door, and excellent workmanship. It is comforting to know we can depend on Door Works to take care of minor adjustment when called upon to do so.
Therefore, we wish to recognize your installer, Mike Boyle who recently visited our home. His professional workmanship and work ethic as he preformed minor adjustments to our garage door installation was appreciated.
I have attached a picture of our garage door; it looks great and all of my neighbors love it. Thank you again for both a quality product and an extremely professional installation. Jesus represented your organization well and did whatever he needed to do to ensure our satisfaction.
In this day and age where no one really cares about quality and making the customer happy; he went out of his way to do everything right.
Have a great day and if you are ever in the neighborhood, please stop by to say hi. As I stated on our phone call, feel free to use us as a reference. I will try to stop by next week to pick up the repeater as I am busy today getting my Duster ready for the Good Guys Show this weekend at TMS.